We follow strict safety protocols, including the use of non-toxic products, proper handling of equipment, and respectful treatment of your belongings.
Yes, we can clean your home while you’re away. Provide access instructions, such as a key or door code, and we’ll handle your home with the utmost care and confidentiality.
Yes, all our cleaners are fully insured and bonded for your peace of mind.
Yes. Every team member undergoes a thorough background check, reference checks, and comprehensive training to ensure reliability, trustworthiness, and cleaning excellence.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256-bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 24-48 hour window) to your satisfaction.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 48-hour window).
Yes, we are pet-friendly! Our cleaners are comfortable working around pets and take special care to ensure their safety and well-being during the cleaning process. If your pet has specific needs, preferences, or areas to avoid, please let us know in advance so we can tailor our approach. Additionally, we use non-toxic, eco-friendly products that are safe for pets.
Yes, all our cleaning products are environmentally friendly and non-toxic, ensuring the safety of your family, pets, and the environment.
Yes, we offer discounted rates for weekly, bi-weekly, and monthly cleaning services. The discount is automatically added when you choose that option on the booking page.
Your satisfaction is our priority. If you’re unhappy with any part of our service, please contact us within 24 hours, and we’ll address your concerns promptly.
Absolutely! We understand the importance of consistency and can assign the same cleaner for your recurring services upon request.
Simply go to our booking page and schedule your appointment online. Alternatively, you can call us at 778-786-8500, if there are any issues at all.
We require 48 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee. Full details are available in our Terms and Conditions.
We do not offer:
Yes, deep cleaning includes:
The number of cleaners depends on the size of your home and the type of service booked. Typically, we send one or two cleaners for most jobs, but larger spaces or deep cleaning services may require a team to ensure thoroughness and efficiency.
We provide cleaning services across Vancouver, including Downtown, Yaletown, Kitsilano, and surrounding neighborhoods.
Our standard cleaning covers:
Booking is simple! Visit our Booking Page to choose your preferred date, time, and service type.
Yes, we bring our cleaning products. However, we use the customer’s vacuum and mop to ensure optimal cleaning and hygiene tailored to your home.
Sure thing. Simply choose “special requests” as an add-on and write any tasks you would like applied to your service in the note section while booking.